Senior Operations Support Engineer

Tasks:

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.
• Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented.
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection.
• Coordinate preventive-maintenance initiatives and environment optimisation, ensuring compliance with the Contracting Authority’s operational and security baselines.
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.
• Prepare operational reports, capacity analyses and improvement recommendations.
• Contribute to automation and efficiency initiatives within the operations landscape.

Requirements:

• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations.
• Demonstrated experience in supporting containerised and cloud-native production environments.
• Certifications (preferred): ITIL Intermediate or Managing Professional, advanced Linux, cloud or container certification.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management.
• Experience in the operation and optimisation of middleware and integration technologies, including API gateways, messaging, event-streaming, data-transformation and identity-management platforms.
• Advanced proficiency with observability, logging and performance-monitoring tools.
• Strong understanding of automation frameworks, version control and artefact-management solutions supporting operational efficiency.
• Solid experience with Linux/Unix systems, container orchestration, and CI/CD integration.
• Ability to perform capacity planning, performance trend analysis, and operational risk assessment.
• Proven competence in scripting and automation for operational tasks.
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates.
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools, as defined or agreed by the CA.